❓ Frequently Asked Questions (FAQ)

1. Orders & Accounts

Q. Do I need an account to place an order?
Yes, creating an account helps you track orders, manage returns, and save addresses for faster checkout.

Q. Can I modify or cancel my order after placing it?
Orders can be canceled before shipment. Once shipped, cancellation is not possible — you may follow our return process.

2. Products

Q. Are all products genuine?
Yes. We sell only 100% genuine and brand-authorized computer hardware. Each product comes with a manufacturer warranty (where applicable).

Q. Do you provide assembled/custom-built PCs?
Yes, we offer custom PC builds based on your requirements. Please contact our support team for assistance.

Q. Are product images real?
Product images are for reference. Actual products may vary slightly depending on manufacturer updates.

3. Payments

Q. Is Cash on Delivery (COD) available?
Currently, COD is available. All orders must be prepaid for faster processing.

Q. Is my payment information secure?
Yes. All payments are processed through trusted and encrypted payment gateways. We never store your card details.

4. Shipping & Delivery

Q. Do you ship across India?
Yes, we deliver to most pin codes across India. Some remote locations may have extended delivery timelines.

Q. How long does delivery take?

• Metro cities: 3–5 business days

• Other locations: 5–10 business days

• International shipping: Coming soon

Q. How can I track my order?
Once shipped, you will receive a tracking ID via email/SMS to track your package.

5. Returns & Refunds

Q. What is your return policy?
We accept returns within 7 days of delivery for defective, damaged, or wrong products. Please see our Return Policy for details.

Q. How long does a refund take?
Refunds are processed within 7–10 business days after the returned product is inspected and approved.

Q. Can I exchange a product?
Yes, if the product is eligible and stock is available, you may request a replacement.

6. Warranty & Support

Q. Do products come with a warranty?
Yes, most hardware products are covered under manufacturer warranty. Warranty details are mentioned on each product page.

Q. How do I claim warranty?
Warranty claims should be raised directly with the manufacturer’s authorized service centers. We can guide you if needed.

7. Others

Q. Do you offer bulk/corporate purchases?
Yes, we provide special pricing for bulk and business orders. Please contact us for quotations.

Q. Can I request a product that is not listed on your website?
Yes. Please reach out to our team, and we’ll try to source it for you.

Q. How can I contact customer support?

• 📧 Email: [email protected]

• 📞 Phone: 7678017689

• ⏰ Support Hours: 10:00 AM – 7:00 PM (Mon–Sat)